--- slug: e-mails-und-newsletter title: "Which emails does Metrunio send, and how do I stop them?" category: konto locale: en updated: 2026-10-17 keywords: ["email","newsletter","unsubscribe","notification","getting started","agency"] questions: ["I would like fewer emails. Which ones are there, and what can I unsubscribe from?","How do I unsubscribe from the newsletter?","Why am I getting emails from Metrunio?","Can I switch off the getting-started emails?","How do I unsubscribe from the weekly report?","Which period does the weekly report cover?","Why does the weekly report show different figures from the portal?","Does the weekly report compare with the previous week?","Can I unsubscribe from the report just for myself?","Who on my team receives these emails?","Will I get advertising?","Which address do the emails come from?","The confirmation email never arrived.","Can I unsubscribe from the allowance emails?","Why do I get an email that my Meta access is expiring?","Am I subscribed once I have clicked the link?","Is the newsletter available in Spanish or French?","Why do I get an email about my clients on Mondays?","How do I unsubscribe from the weekly client email?","How do I unsubscribe from the monthly report about my clients?","Where do the numbers in the end-of-trial email come from?","How do I switch on the weekly report?","What does the weekly report link in the email do?","Why does the end-of-trial email recommend a plan?"] url: https://bench.metrunio.com/en/help/e-mails-und-newsletter --- # Which emails does Metrunio send, and how do I stop them? **I would like fewer emails. Which ones are there, and what can I unsubscribe from?** There are five kinds: operational messages (invitation, password, invoice, event allowance notices and the end of the trial), the weekly or monthly report, getting-started notes during the first few weeks, for agencies two emails about their clients (the weekly email about clients with open items and the monthly report as a PDF), and the newsletter. The first kind cannot be unsubscribed from, because without it access or billing does not work. You unsubscribe yourself from the report, the getting-started notes and the two client emails under “Settings → Notifications → Your emails”; with the Admin role you can also switch the report and the notes off for everyone there. You unsubscribe from the newsletter through the link in every issue. ## Operational - Email confirmation, invitation, password reset. - Invoices and payment notices. - The three messages about the end of the trial: a week before, the day before, and when it is over. They go to everyone with the Admin or Analysis role. Before the list of what changes, they show your own numbers from the trial, each labelled as measured or attributed: measured orders or leads, the share of advertising that was seen, campaigns with ad costs and your event usage. They also name the cheapest plan for that usage and the features you used, with its monthly net amount, and the plan you picked when you signed up. If a number is missing, so is the sentence; nothing is projected. - Event allowance notices: a note at 80, a warning at 95 and a message at 100 per cent. On the paid plans that message says overage applies from now on; on the free plan, that further events are rejected until the end of the month. At most one per threshold and month. - Security-relevant notices about the account. - The notice that your custom measurement domain is live, and the warning when its certificate is at risk. - Notices about expiring access to an ad platform: 14 days before and on the day it expires, to everyone with the Admin role, one per access and stage. Only if the platform names an expiry date. For an agency’s clients, the notice is in the agency’s weekly email instead. These go to the person concerned or to the account’s admins. They cannot be unsubscribed from: an invoice nobody receives is not a relief. ## Getting-started notes During the first few weeks we send a small number of messages tied to where you actually stand: a reminder if no website has been added after one day, one if the website has not sent a signal after two days, a note on the first signal, one on the first attributed conversion and one after the first measured week. Each comes at most once. They hang on events in your data rather than on a calendar; anyone who moves through quickly gets no reminder. The recipients are the people with the Admin or Analysis role. Each of them can unsubscribe from the notes for themselves under “Settings → Notifications → Your emails”. With the Admin role you can also switch them off for everyone there. Every one of these emails names the way there at the end. The milestones under “Data status” are unaffected: what you unsubscribe from is the messages, not the milestones. ## Weekly or monthly report The report exists once an admin has switched it on under “Settings → Notifications”: weekly on Mondays or monthly on the first. It goes to everyone with the Admin or Analysis role. You unsubscribe just yourself under “Your emails”; the others keep receiving it. This applies per company: if you are a member of several, you decide in each one separately. The report is off by default. The getting-started email after the first measured week offers it while it is off: its link opens the settings and switches the weekly report on after you sign in, if you have the Admin role. If a report is already running, the link changes nothing, not even from monthly to weekly. The weekly report covers the seven full days up to yesterday, the monthly report the last complete calendar month, both in your account’s time zone. Conversions and ad spend cover the same days. If you choose the same days in the portal, you see the same figures. If a report arrives a day late because of the daily sending limit, the week is again the seven days up to yesterday; the monthly report stays with the past month. Next to every measured and every attributed figure you see the value of the previous week or month and the change in per cent, followed by the channel whose attributed conversions moved most. If the previous period is not fully within the measured period, for example in the first weeks, the comparison is left out and the report says so. If a value is missing, such as ROAS without ad spend, its comparison is missing too. ## Weekly email about your clients (agencies) If your agency looks after client accounts, its admins get an email on Mondays listing all clients with something open: one line per client with the reason, such as a failed cost import or an ad account in test mode. If all clients are in order, none is sent. Measurement and ad accounts appear only for clients you are a member of. You unsubscribe yourself under “Your emails”; there is no switch for everyone. What the email sums up is explained under “How do I see all clients at a glance?”. ## Monthly report about your clients (agencies) If your agency looks after client accounts, its admins receive the monthly report as a PDF for each client on the 2nd of each month, but only for clients they are members of themselves. You unsubscribe yourself under “Your emails”; there is no switch for everyone. What the report contains is explained under “How do I give my client a monthly report as a PDF?”. ## Newsletter The newsletter is independent of an account and is only sent after explicit confirmation (double opt-in): after signing up, an email with a link goes out. The link opens a page, and only the click on “Yes, subscribe me” there confirms the subscription. Opening the link alone does not, because some mailboxes open links on their own. The page then says “Subscription confirmed”. You can unsubscribe via the link in every issue. It leads to our unsubscribe page, in the language you signed up in; one click is enough, and you do not need an account. The unsubscription takes effect immediately, and the next issue no longer goes to you. You can sign up on all four language versions of the website; the confirmation email and pages come in the language of the sign-up. The issues themselves appear in German and English. If you sign up in Spanish or French you get the English one, and the confirmation email says so. ## Senders - `no-reply@metrunio.com`: operational messages, getting-started notes and the confirmation of your newsletter sign-up. - `support@metrunio.com`: replies to your support requests. - `newsletter@news.metrunio.com`: the newsletter issues. Replies go to support. The newsletter deliberately comes from a domain of its own: if someone reports it as advertising, that does not affect the delivery of invoices and password emails. Since 12 October 2026 the sign-up confirmation email goes out through Google Workspace like our other messages, without a tracking pixel and without redirected links; the confirmation link leads straight to our website. If your company filters incoming mail, allow all three addresses. Otherwise the confirmation email ends up in spam and the subscription stays pending. > **Legal note:** The getting-started notes are meant to help you set up and use your account; we classify them as service information accompanying the contract. We keep necessary service information and advertising apart. We send advertising messages only where the requirements for doing so are met, and you can object to any use of your address for advertising at any time, for example with a short message to privacy@metrunio.com. ## Also asked - How do I unsubscribe from the newsletter? - Why am I getting emails from Metrunio? - Can I switch off the getting-started emails? - How do I unsubscribe from the weekly report? - Which period does the weekly report cover? - Why does the weekly report show different figures from the portal? - Does the weekly report compare with the previous week? - Can I unsubscribe from the report just for myself? - Who on my team receives these emails? - Will I get advertising? - Which address do the emails come from? - The confirmation email never arrived. - Can I unsubscribe from the allowance emails? - Why do I get an email that my Meta access is expiring? - Am I subscribed once I have clicked the link? - Is the newsletter available in Spanish or French? - Why do I get an email about my clients on Mondays? - How do I unsubscribe from the weekly client email? - How do I unsubscribe from the monthly report about my clients? - Where do the numbers in the end-of-trial email come from? - How do I switch on the weekly report? - What does the weekly report link in the email do? - Why does the end-of-trial email recommend a plan? ## Related - https://bench.metrunio.com/en/help/fortschritt-und-meilensteine - https://bench.metrunio.com/en/help/support-erreichen - https://bench.metrunio.com/en/help/rollen-und-rechte - https://bench.metrunio.com/en/help/tarife - https://bench.metrunio.com/en/help/kundenuebersicht - https://bench.metrunio.com/en/help/monatsbericht-fuer-kunden