---
slug: passwort-und-anmeldung
title: "Sign-in, password and Google access"
category: einstieg
locale: en
updated: 2026-10-16
keywords: ["sign in","login","password","passkey","SSO","Google","session"]
questions: ["I cannot get into my account. What now?","Forgot password","How do I sign in?","Is there single sign-on?","Can I sign in with Google?","What is “Sign in with a company account”?","Why does signing in with my Google account not work?","Can I sign in with a passkey?","The reset link stops working after a reload"]
url: https://bench.metrunio.com/en/help/passwort-und-anmeldung
---

# Sign-in, password and Google access

**I cannot get into my account. What now?**

Use “Forgot your password?” to reset it yourself; the link arrives by email. Signing in with Google Workspace is also possible, provided it is enabled for your tenant. It comes with Scale and the agency plan.

1. Choose “Forgot your password?” on the sign-in page.
2. Enter your business email address.
3. Open the link from the email and set a new password.

Once opened, the link no longer appears in the address bar, so it does not end up in your browser history. If you reload the page before saving, simply open the link from the email again. It is valid for one hour.

For security reasons the page shows the same message whether or not the address exists. If no email arrives, check the spam folder and whether you used a different address.

A sign-in applies to one browser on one device. Under “Settings” → “Signed-in devices”, “Sign out everywhere” ends all of them at once, including your own. That is useful when a device has been lost. A new password set through “Forgot your password?” ends them too.

If two-step verification is switched on, sign-in asks after the password for a passkey, a code from the app or a recovery code. A new password does not switch it off.

With a passkey you can sign in without any password: “Sign in with a passkey” below the form. How to add one is explained in “Sign in with a passkey” in this help center.

The button for it sits below the form and reads “Sign in with a company account (Google Workspace)”. It only works for addresses on a domain for which your tenant has set up the sign-in. A private Google account opens nothing through it. If nothing is set up for your address or your plan does not include the sign-in, the sign-in page says so after the click, and you sign in with email and password.

> **Note:** Signing in with Google Workspace is optional, comes with Scale and the agency plan, and is enabled per tenant. There is no sign-in through any other company-account provider. It does not replace the role model: permissions still come from your role in the tenant.

## Also asked

- Forgot password
- How do I sign in?
- Is there single sign-on?
- Can I sign in with Google?
- What is “Sign in with a company account”?
- Why does signing in with my Google account not work?
- Can I sign in with a passkey?
- The reset link stops working after a reload

## Related

- https://bench.metrunio.com/en/help/konto-anlegen
- https://bench.metrunio.com/en/help/nutzer-einladen
- https://bench.metrunio.com/en/help/passkeys
- https://bench.metrunio.com/en/help/zwei-faktor
- https://bench.metrunio.com/en/help/wiederherstellungscodes