---
slug: support-zugriff
title: "Can support see my data?"
category: konto
locale: en
updated: 2026-10-12
keywords: ["support","access","grant","privacy","settings"]
questions: ["Who at Metrunio has access to my account?","Support access","Does Metrunio see my data?","Impersonation","Switch off support access","Do I have to approve every support access?","Can I stop support from accessing my account?"]
url: https://bench.metrunio.com/en/help/support-zugriff
---

# Can support see my data?

**Who at Metrunio has access to my account?**

Only while “Allow support access” is switched on in your settings; it is on by default. Support can then read and run diagnostics with a time-limited, justified grant, but cannot change data. If you switch it off, any running access ends immediately and no new one is possible.

- Whether support may access your account is set under “Settings”, in the “Security” group, with “Allow support access”. The Admin role can change it. It is on by default; you then do not approve each access separately.
- If it is off, neither support nor Metrunio’s platform administration can look into your account, not even to resolve a request from you. Switching it off ends any running access immediately, together with the session in which someone is looking in.
- Every access is time-limited, to eight hours at most, and carries a stated reason.
- It appears in your tenant’s change log with its reason as soon as it starts. If it ends before its time limit, that is recorded there too, as is every change to the setting.
- Support can read and run diagnostics but cannot change data. This also applies to Metrunio’s platform administration.
- Whoever looks in from support works in a separate session that the portal marks as “Support mode”. When the time limit runs out, that session ends too; it does not extend itself.
- Identifiers from privacy requests stay hidden even from the platform administration.
- The same rule is set out in the data processing agreement (section 5) and in the technical and organisational measures under “Documents”.

> **Note:** When in doubt, check the change log. There is no support access without an entry there: no grant, no access, and every grant is recorded when it starts.

## Also asked

- Support access
- Does Metrunio see my data?
- Impersonation
- Switch off support access
- Do I have to approve every support access?
- Can I stop support from accessing my account?

## Related

- https://bench.metrunio.com/en/help/rollen-und-rechte
- https://bench.metrunio.com/en/help/audit-log
- https://bench.metrunio.com/en/help/sicherheit-architektur