---
slug: wiederherstellungscodes
title: "Signing in without your phone or passkey: recovery codes"
category: konto
locale: en
updated: 2026-10-16
keywords: ["recovery code","lost phone","two-factor","2FA","sign-in"]
questions: ["How do I sign in when my phone or passkey is not at hand?","I lost my phone","Lost my passkey","Lost the laptop with my passkey","Recovery code does not work","Recovery code invalid","Deleted my authenticator app","New phone, old codes","Second step without a phone","Sign-in asks for a code"]
url: https://bench.metrunio.com/en/help/wiederherstellungscodes
---

# Signing in without your phone or passkey: recovery codes

**How do I sign in when my phone or passkey is not at hand?**

After your password, choose “Use a recovery code” and enter one of the ten codes you wrote down during setup. Each works exactly once. Without your phone or passkey and without an unused code there is no way back into this account.

1. Enter your email address and password and choose “Sign in”. If the password is right, the page asks for the second step.
2. Choose “Use a recovery code”. Depending on the account it is preceded by “Phone not at hand?”, “Passkey not at hand?” or both.
3. Enter a code from your list that you have not used yet. Upper and lower case, hyphens and spaces do not matter.
4. After signing in, the settings show how many codes are left.

## If the code is rejected

- “This recovery code is not valid” means: used or mistyped. The page deliberately does not say which, as it would otherwise reveal which codes exist. Use the next unused one.
- “The code from the authenticator app is not correct” only concerns the code from the app. There, the right time on your phone and the code currently shown help.

## New phone

Sign in with a recovery code and switch off two-step verification in the settings: enter your password, choose “Lost your phone? Switch off with a recovery code” and enter another unused code. Then set it up again on the new phone and you get ten new recovery codes. The old ones stop working.

## Lost passkey

Sign in with a recovery code and remove the lost device’s passkey under “Settings” → “Passkeys”. If it is your last second step, confirm the removal with your password and another unused code; the remaining codes then expire. When you add a new passkey afterwards, you get ten new recovery codes.

> **Caution:** Without your phone or passkey and without an unused recovery code there is no way back into this account, not through “Forgot password” either, because the second step stays switched on. There is currently no way through support. Your tenant’s admins can invite you again with a different address. If you are the only admin, invite a second person with that role as a precaution.

## Also asked

- I lost my phone
- Lost my passkey
- Lost the laptop with my passkey
- Recovery code does not work
- Recovery code invalid
- Deleted my authenticator app
- New phone, old codes
- Second step without a phone
- Sign-in asks for a code

## Related

- https://bench.metrunio.com/en/help/zwei-faktor
- https://bench.metrunio.com/en/help/passkeys
- https://bench.metrunio.com/en/help/passwort-und-anmeldung
- https://bench.metrunio.com/en/help/rollen-und-rechte