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Calidad de datos y diagnóstico
No data after setup? Check these six points
First: is the data processing agreement concluded? Without it Metrunio accepts nothing, and the portal shows “Measurement paused: DPA missing.”. If it is concluded, the GTM container is usually not published, consent is missing or the domain is not in the allowed list; these six steps cover the most common causes.
No data arrives after installation. What do I check?
- 01Check that the data processing agreement is concluded. If the portal shows “Measurement paused: DPA missing.” or the live test reports PROCESSING_AGREEMENT_MISSING, conclude it under “Privacy”; data arrives a few seconds later.
- 02Check in Google Tag Manager that the container has been published. Preview alone is not enough.
- 03Open your website in a new tab and start the live test in the portal.
- 04Give analytics consent in the consent banner. Without consent we deliberately store nothing.
- 05Check under “Setup” that your domain is in the list of allowed domains.
- 06If it stays empty, run the diagnosis again in the setup health centre.
Note
If the health centre says “No new events have arrived in the past 24 hours”, that is a note, not a fault: data used to arrive, and nothing new has come in for a day. The finding names the last event, and the existing reports remain. A day without visits is no fault in itself; if you expected visits, the six points above apply just the same. The last event in the finding is the last one from live operation; test events do not count for it. The note only appears once the first live signal is more than a day old, and not if data was deleted after a consent withdrawal during that day. In that case it is unknown whether anything arrived, and we do not claim it.
Further causes
- An ad blocker in your own browser. Test in another browser or profile as well.
- The snippet is only on the home page, not in the shared layout.
- A cache or CDN is still serving the old page; clear it.
- testMode: true is set. The data is there, but visible only with the “Show test data” switch.
Revisado por última vez el 14 oct 2026
En el portal del cliente
También se pregunta
- Why are no page views showing?
- No data after installation
- Why is no data arriving?
- Tracking is not working
- No events arriving
- Dashboard is empty
- Why does it say “no events for 24 hours” when one just arrived?
Artículos relacionados
- How do I conclude the data processing agreement?
How do I conclude the DPA with Metrunio, and why is nothing measured before?
For every account, measurement starts only once the data processing agreement (DPA) is concluded; until then Metrunio accepts nothing and stores nothing. You conclude it in the portal under “Privacy” or in the setup step “Conclude the DPA”, and for a Shopify store also right in the app: enter the company, its address and the person concluding it, confirm they are authorised, done. Data arrives a few seconds later, without any change to your installation.
- How do I connect Google Tag Manager?
How do I install Metrunio through Google Tag Manager?
You add the “Metrunio Tracking” template from the Tag Manager template gallery or download it as a file in “Setup”. You create a tag from it, enter site ID and write key, choose the trigger “Initialization - All Pages” and publish. This route needs no change to your website’s source code.
- Why do I have to allow domains?
What does DOMAIN_NOT_ALLOWED mean and how do I add a domain?
The write key is visible in your page source; to stop a foreign website using it in its visitors’ browsers, the collector checks the origin of the request. If the domain is not in the allowed list, the event is rejected with DOMAIN_NOT_ALLOWED. A request from outside a browser is not stopped by this check, so it is best to report purchases from your server as well.
- What does the setup health centre do?
How do I find out what is missing in my setup?
The health centre runs a diagnosis across your setup and reports every finding with cause, effect, error code and the steps to fix it, rather than just an error message.
- How do I check my consent status?
How do I make sure consent takes effect correctly?
With two checks that show different things. The rule check under “Setup → Consent” runs six cases against your saved setting, without your website. Whether the website reports consent and withdrawal correctly only shows in the live test with real page views: for each signal the time, source and reported consent status.