Users, roles and plans
What do I get for referring someone?
A credit on your next invoice. Once the company you referred has spent three consecutive months on a paid plan, Pro or above, we credit you one monthly rate of their plan, at most one of your own. The credit settles by itself; there is nothing to claim.
Do I get anything for passing on a referral code?
What counts is not the sign-up, and not the first event either. Both are an intention. What counts is that somebody pays for three months and is still there afterwards.
The conditions in three sentences
- The referred company spends three consecutive months on a paid plan, Pro or above. The free trial does not count.
- If they cancel in between and come back later, the clock starts again.
- The credit is one monthly rate of the plan the referred company paid for during those three months, at most one monthly rate of your own plan.
An example: you pay for Scale and bring a company that books Pro. We credit you €79. If you pay for Pro and bring a company that books Scale, it is €79 as well. There is no cap on referrals: bring three companies that stay, and you get three credits.
Note
The three months are deliberate: they reduce credits for accounts that are unwound again shortly afterwards. Crediting somebody who cancels the following month would be a loss on both sides, and we would have to claw it back. Statutory and contractual repayment claims are not affected.
If you are on the free “Start” plan yourself, there is nothing to credit: one month of zero is zero. The referral stays counted and is credited once you move to a paid plan.
If you pay through Shopify yourself, we credit nothing: Shopify bills your plan on your Shopify invoice, and there is no balance there we could book. The referral still counts. Whether the referred company pays through Shopify or in the portal makes no difference.
Last reviewed on 13 Oct 2026
Also asked
- Do I get paid for a referral?
- When is a referral credited?
- Does a sign-up already count as a referral?
- What happens if the referred company cancels?
- How many referrals can I collect?
Related articles
- Can I recommend Metrunio to others?
I would like to recommend Metrunio. Do I get anything for it?
Yes, write to us and we will give you a link with a code in it; anyone creating an account through it is attributed to you. Once the company you referred has spent three consecutive months on a paid plan, we automatically credit you one monthly rate of their plan, at most one of your own. If you pay through Shopify yourself, there is no credit.
- What does Metrunio cost?
Which plans are there, and what happens if I go over?
Five plans, tiered by events per month: Start (free), Pro (€79), Growth (€249), Scale (€599) and Agency (€299 with two client accounts, €49 per further one, 250,000 events per client account); every four delivered impressions count as one event. Above the allowance, every started 10,000 events cost €3, and a plan never costs more than the next plan up would cost at the same volume.
- How do I set up Metrunio in Shopify?
How do I connect my Shopify store to Metrunio?
You install the Metrunio app in your store via its installation link: from the setup assistant in the portal or from our email. If you do not have a Metrunio account yet, the app creates one without a second sign-up once you accept the terms and conclude the data processing agreement with two tick boxes; an existing account you connect by signing in to the portal. Measurement starts only once the DPA is concluded, and then covers storefront, checkout and order at once, with no change to your theme code.
- How do I reach support?
Who do I turn to with a question, and how fast will I get an answer?
Through the chat on the website, by email to support@metrunio.com or in the portal under “Help”; anything our help centre covers, the chat answers immediately and names the articles. On plans from Pro, we get back to you by the next working day if your measurement fails, and answer all other questions in the order they arrive. On the free Start plan, the help centre and chat answer your questions, and a person answers security, data protection and legal questions.